Little Known Facts About empire today customer reviews.

At 11:30PM The task was nonetheless not entire. Will two calls to customer service they indicated that the installers could present up between 8AM-6PM. I indicated that it had been VERY unprofessional to operate late to the night at another person's residence Specially because they had set aside the ENTIRE working day awaiting them to show up. Customer service indicated that whenever they present up at 6pm they ought to point out the number of several hours it might acquire and would the customer wish to reschedule. Hardly ever in one million yrs would I do think three installers would acquire 5.five hours and perform until 11:thirty PM in someone's dwelling. Your complete working experience was unacceptable. Never use Empire Today...the entire encounter was awful.

They cut The brand new carpet out in my driveway and brought it in piece by piece, room by space. As I just had my walls painted, I went upstairs just after quite a few hrs and said into the lead man, what come about to my freshly painted walls. His reaction was oh which was there. I said no it wasn’t as you could tour my home and find out all walls have been freshly painted without having marks. He apologized then despatched his exercise to his van to obtain a little something to wash my partitions. Perfectly my walls went from the cream to pink coloring as being the chemical striped the paint. He then apologized once more and stated I’m sorry do you think you're happy with the carpet occupation And that i explained to him no and my spouse signed our deal Less than PROTEST. These laborers are outdoors people who are certainly not Qualified and will be screened just before coming into customers residences.

October 12, 2017 at nine:fifty one am I had carpet installed in my upstairs a couple of 12 months in the past. Obtaining the carpet was a challenge in itself. The installers introduced the incorrect carpet then they came on the wrong date after which you can they didn’t have the right materials. Empire was offering me a tough time with the price mainly because they insisted they introduced the proper carpet when it had been Obviously a less expensive 1. The moment almost everything was ultimately ironed out, the carpet started to warp bit by bit but certainly. I called the 800 number and was placed on maintain extra time I known as. When I at last got an individual, they said they'd charge me $35 to look at it then dependant upon how poor it was they must find out a price tag…are you currently kidding me?

August ten, 2017 at six:31 pm We had carpet and laminate mounted and because the prior remark stated the product sales personnel was terrific. The carpet fellas were being terrific…our concern may be the laminate. They sent two younger fellas who eventually got to my dwelling all-around 9am. Expended most the working day on their phones, still left numerous situations on “breaks”. My partner didn’t complain in any way, I get home at six:30pm to feed them meal imagining they have already been tricky at work all day long. At 7pm they notify us Will probably be 2 far more several hours. We agreed to receive it finished because carpet was coming the following early morning and all my eating area household furniture was in my front room. fifteen mins. afterwards they tell us they altered their minds and they will arrive early the next day to generally be accomplished just before carpet. They have been nonetheless there soon after 5:30pm the next day!!! WTF!! 22 hours they usually weren’t done?? We wound up needing to shift my family room household furniture back ourselves.

We're repeat customers and made a decision to use empire once more to make certain a precise match with the wood. Effectively, envision our surprise when the main shipping came with the wrong color Wooden for that ways. During this install we're performing the methods, mud room, kitchen area, morning home, pantry and powder space $9600 (above priced as it is actually).

We’ve study your submit, and we’re unhappy to hear that the installation has not been accomplished. Please e-mail us at customersupport@ empire-today.

We’re sorry to listen to regarding the deficiency of stick to up that you simply’ve acquired. We’ll be in contact with you shortly to continue working on the resolution.

We apologize to your experience, and guarantee you that your considerations are important to us. Make sure you email us at your earliest advantage at customersupport at empire-today.com using your account and contact information and facts, and point out Headquarters in the subject line so we might additional guide you.

June thirteen, 2018 at seven:08 pm Hi My Identify is Carolyn Hoelle, and i just wanted to Allow you know how terrible your pittsburgh office treats their customers. I had a gross sales man arrive at my home and give me a quotation for carpet for my lounge and corridor and laminate for my kitchen area. The gross sales man confirmed that they would put in the following Saturday, that I might most likely be the primary because my get was an enormous job with equally installations, Nicely I stayed up all evening receiving all of my breakables away from my kitchen and living room, The installers showed up with just the carpet and so I named Ryan the put in supervisor and I explained to him which i wasn't pleased And that i misplaced daily of labor and experienced the many merchandise from both rooms in my Bed room and could stay awake in my bed, He stated he was sorry that they usually they have the laminate done first that he manufactured a miscalculation and when I Permit the installers install my carpet he would make certain they will be mindful never to soiled my new carpet.

We apologize for the working experience, and are let down to find out that the issues have not been resolved. We’ll be in contact along with you shortly to further examine your considerations.

They did not contact their supervisor, did not go buy A further with every one of the hardware stores I have in my place. Whatever they did do was consume soda, use my energy to demand their phones, chit chat rather than do the job. I'd an expectation that this occupation was destined to be completed today.

– Installation day two: The operates were remarkable and labored exceptionally difficult. It absolutely was crystal clear they did not would like to come back A different working day though, and wound up finishing all-around 9:thirty PM, which was A serious inconvenience to might spouse and children with two young little ones.

Once they depart it appeared very good and the quarter rounds were white but failed to appear to be painted Wooden. My suspicion ended up verified when my three calendar year observed a scrap piece (of quarter round) and asked me what it was... compressed substance with essentially a white sticker all-around it! I referred to as complained and it took multiple attempt/information to get Charles the customer service supervisor out from the Baltimore space to not contact me back again but basically remedy his phone. We started communicating and soon after a couple phone calls we sit a date final to fix Those people quarter rounds that working day arrives, I have my agenda cleared, I have my garage setup having a window ac device running and fan for my canine, I have activities for my two Young children, we wait around the time period and outside of and no-one will come and no person exhibits up. I am upset. I phone into the decision Middle to complain. (Nonetheless from that date on I haven't heard again from Charles or any person else out from the Baltimore office that I have remaining messages with.) In the connect with Heart I build a whole new appointment for the next day. Very same state of affairs, I used to be like alright. I will hold a similar sport plan. We had been waiting, agenda crystal empire today llc reviews clear, property activities planned, Canine awesome spot set up... and NO Arrived AND Yet again NO CANCELLATION Contact! I known as the get in touch with Middle once more and so they mentioned e-mail will probably be sent out and will listen to from corporate.

September 20, 2017 at three:36 pm Set up Empire floors in complete household into the tune of 34K in December on 2014. Had a number of other concerns but the most up-to-date will be the flooring while in the basement is getting black mildew places to the engineered wood. They are not small minor places, these are definitely large! Attempted to have it repaired. Designed 5 diverse appointments for contractors from Empire to come out and fix there was usually some reason they could not. The last contractor confirmed up a couple of weeks ago and known as his boss. His manager explained not to mend the flooring. The contractor identified many other blacks places starting to sort and distribute. He mentioned this engineered wood mustn't have been set up while in the basement. There exists much too much humidity.

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